Many telecoms operators and Internet Service Providers (ISPs) in South Africa are promoting their broadband products as “uncapped” or “unlimited”. While most of these products offer a good amount of data for their price, they typically come with a fair use policy (FUP). When users exceed the monthly FUP,
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Many Telkom customers are complaining that their support tickets are closed without their faults being resolved. Some users are now highlighting that their Telkom refunds are negatively affected by this. According to one user he was told by Telkom that the downtime refunds are calculated based on
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The latest Ookla Net Index statistics reveal an inconvenient truth about South Africa’s broadband prices The “household value index” shows that South Africa has the highest average price per Mbps for broadband access among all the countries surveyed. The Net Index household value index uses recent surveys
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Telkom has upgraded many 4Mbps ADSL subscribers to 10Mbps, but what if you cannot get 10Mbps? Recently Telkom embarked on a programme and successfully upgraded 2Mbps ADSL users to 4Mbps ADSL as of 23 December 2013. On January 15th it will start to upgrade 1Mbps subscribers to
more →The latest statistics from Ookla’s broadband value index shows that South Africa is still far away from its broadband price targets. The recent Ookla report shows that the cost of a broadband connection is 12% of South Africa’s Gross Domestic Product (GDP) per capita. This is significantly
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A recent report from Research ICT Africa (RIA) reveals that mobile broadband is cheaper and faster than fixed-line broadband – mainly ADSL – in South Africa. This, unfortunately, can be damaging to the country. The high price and low speed of fixed broadband means that mobile broadband
more →Many South African ADSL users have been reporting poor speeds and degraded service levels. Some of these users are blaming their Internet Service Provider (ISP) for the slow speeds, but the problems may lay elsewhere. One ISP which has come under particular pressure because of the slow
more →The latest Ookla Net Index household value index shows that South Africans pay more for their broadband services and are offered less value for money than most of their international counterparts. The Ookla Net Index “household value index” uses recent surveys from Speedtest.net to compare consumer broadband
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Government delays in improving broadband internet access are having a negative impact on the country’s economy, according to rankings by the World Economic Forum (WEF) published in a recent report. In 2013, South Africa occupied 70th place in the WEF rankings of 144 countries, according to their
more →A recent report shows that South Africans only get 78.8% of the broadband speed they are promised. This is significantly lower than the global average of 86.75%. The Household Promise Index compares and ranks the median ratio of actual download speed to the download speed subscribed to
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